Refund policy

LAST MODIFIED: July 25, 2025

TMaxx USA wants you to take comfort in knowing that all uninstalled unused items can be returned for a full refund (not including shipping charges) within 30 days of item(s) receipt. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. *Exceptions apply, see below:

Products must be sealed unopened, unused and in the condition they were received within original or comparable packaging.
Once your return is received, the refund will be applied to your original method of payment. Please allow two business days for your return to be processed. Please note, depending on your credit card or bank, it may take 2-7 business days for the refund to post to your account. Original shipping fees are never refundable.
Does not apply to any products designated on the Site as non-returnable
Refunds will be made at the actual price paid (reflecting any applied promotions or discounts or credits). Original shipping fees are never refundable. If free or discounted promotional items were part of the original purchase, those items must also be returned or their retail price or retail price difference will be deducted from any refunds.

If you purchase an item(s) from us when it was not on sale you may be eligible for a sale price adjustment within 7 days of the date you placed your order. No sales adjustments will be made for purchases that are more than 7 days from the date of purchase.

If you made a purchase and received a discount (ie. Free Shipping), you are not eligible for a sale price adjustment should a better sale come out afterwards.

Return for Refund or Exchange

All returns first require issuing a Return Authorization (RA) number and specific return shipping instructions confirmed by TMaxx USA (we will confirm the return address). Call customer service at 310-482-2700 for a Return Authorization number and shipping instructions. All returns are subject to inspection by a TMaxx USA returns specialist and are accepted only within 30 days of delivery.

After return, products must be reviewed by a returns specialist before an exchange or credit is provided. Allow 3-5 business days after receipt of returned products to process the credit.

Credit amount will be calculated as follows:

Refund original purchase price less all freight charges incurred and 10% re-stocking fee.
Orders shipped via FedEx or UPS are charged freight both ways on refused shipments. No shipping charge is ever refundable.
Credits will be issued to the credit card used on the order.

Chargeback Processing Fee

In the event a chargeback is initiated by a customer, we immediately incur non-recoverable fees from the credit card issuer and processor along with administrative expenses to process the claim. We will deduct a 15% chargeback administration and processing fee from any subsequent refunds.

CANADIAN CUSTOMERS

If an item is damaged or missing from an order and/or an item is shipped incorrectly, duties and taxes will not be charged upon re-shipment. Call for a return authorization number and more information on return shipments.

Canadian PST, duties and taxes will not be refunded on items returned for reasons other than those stated above.

Manufacturer's Warranties

We will be happy to assist in obtaining fulfillment of a manufacturer's warranty, if such a case arises.
Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Claims

We, as the manufacturer, reserve the right to inspect and test any structural integrity claims with respect to our exterior accessories, interior accessories, suspension, and wheels.

Received Incorrect or Defective Items

In case you received the wrong items or believe you have a product with a manufacturer defect, you are requested to contact us as within 72 hours of receiving your order with TMaxx USA Customer Service: support@tmaxxusa.com. You will be asked for photo documentation and a description of what was wrong with the order. Submitting a claim does not warrant an automatic refund. We reserve the right to investigate and make the final decision on all claims.

Shipping Cost

We incur administrative costs when receiving and processing your Purchase. We also incur costs for packaging and restocking your product if you return your Purchase. As a result, you may return your order, but your shipping cost will not be refunded.

If you reject attempted delivery of your order, and the products are returned to us you agree to be responsible for the return Shipping Cost. If you received a "Free Shipping" promotion on your order, you acknowledge that the return Shipping Cost will be based on our standard flat rate shipping costs of each respective item in your order.

You acknowledge that the Shipping Cost is a fair and reasonable estimate of the actual damages that we have incurred or may incur, costs that are otherwise impracticable or extremely difficult to determine.

Pricing

All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us, and we reserve the right to cancel any orders arising from such errors.

We may offer from time to time promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

Sales Price Adjustment

If you made a purchase and received a discount (ie. Free Shipping), you are not eligible for a sale price adjustment should a better sale come out afterwards.

Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept all major credit and debit cards for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale to third parties.

Additional terms and conditions may also apply to specific portions, services, or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

The actual color or appearance of a product may differ from the color or appearance you will see on Website due to your computer system and mobile device, and we cannot guarantee any color, texture or detail of actual products you see when viewing Website will be accurate.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms of Use, for any failure or delay in our performance under these Terms of Use when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

We do not manufacture or control every product or service offered on our Site. The availability of products or services through our Site does not necessarily indicate an affiliation with or endorsement of any product, service or manufacturer. Accordingly, we may not provide any warranties with respect to each product or service offered on our Site. However, the products and services offered on our Site are covered either by us or by the manufacturer’s warranty as detailed in the product’s description on our Site and included with the product. In cases of third party products or services, to obtain warranty service for defective products, please follow the instructions included in the manufacturer’s warranty.

ALL PRODUCTS AND SERVICES OFFERED ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER (EXCEPT FOR THOSE LIMITED WARRANTIES EXPRESSLY PROVIDED WITH A PARTICULAR PRODUCT AT THE TIME OF SALE), INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

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